Rm10 Responsible Gaming

Your well-being is our priority. This page provides guidance and tools to help you play safely and responsibly.

■ Set your daily limits ■ Play for fun, not for income ■ Take regular breaks ■ Protect underage users ■ Seek help when you need it ■ Self-control is a strength ■ Set your daily limits ■ Play for fun, not for income ■ Take regular breaks ■ Protect underage users ■ Seek help when you need it ■ Self-control is a strength

Rm10's Commitment to Safe Gaming

Rm10 believes online entertainment should bring joy, not burden. That is why responsible gaming sits at the core of everything we do. We provide a range of tools and resources to help users manage their gaming habits and enjoy a healthy, balanced experience.

The rm10 platform is open only to individuals aged 18 and above. We take this social responsibility seriously and continuously update our protection measures in line with industry best practices. Our goal is not just to offer an engaging platform, but a safe and responsible one for every user in Malaysia.

Recognise the Signs of At-Risk Behaviour

Recognising early warning signs of problem gambling is key to taking action before things escalate. Signs to watch out for include:

  • Feeling anxious or restless when not playing for a period of time.
  • Using money set aside for daily necessities for betting purposes.
  • Playing longer than planned or beyond the limits you set for yourself.
  • Lying to family members or friends about how much time or money you have spent.
  • Trying to win back lost money by continuing to play (chasing losses).
  • Neglecting work, family, or social responsibilities due to excessive time spent playing.

If you recognise any of the signs above in yourself or someone close to you, we encourage you to act now. Acknowledging the problem is the first brave step toward recovery.

How to Set Smart Time and Budget Limits

One of the most effective ways to play responsibly is to set clear limits before starting a gaming session. rm10 recommends the following approach for all users:

Daily Budget Limit

Decide the maximum amount in MYR (RM) you are willing to lose in a single day. Never exceed this limit, even when you are on a winning streak.

Play Time Limit

Set an alarm or timer to remind you when your time limit is up. Take at least a 15-minute break every hour to keep your mind balanced.

Monthly Loss Limit

Review your gaming expenses every month. If losses exceed 5% of your monthly income, consider scaling back your play.

Available Self-Control Tools

Rm10 provides several self-control tools that users can access at any time through their account. These tools are designed to help you stay in control:

  • Deposit Limit: You can set daily, weekly, or monthly deposit limits in MYR to control how much money enters your gaming account. Limits take effect immediately once set.
  • Cooling-off Period: If you need a break from the platform, the temporary cooling-off tool lets you suspend account access for a set period — 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.
  • Self-Exclusion: For more serious cases, users may apply for long-term self-exclusion. This will block access to your rm10 account for a chosen period, ranging from 3 months to permanent. This option cannot be reversed during the active period.

To access any of these self-control tools, log in to your account and go to the account settings section, or contact our support team directly at [email protected].

Minor Protection

Rm10 takes a zero-tolerance approach to underage access. All new users are required to go through an age verification process during registration. Any account suspected of being registered by a minor will be suspended immediately pending verification.

We encourage parents and guardians to take the following preventive steps to protect children at home:

  • Install parental control software on devices accessible to children.
  • Never share your rm10 account login details with anyone, including your children.
  • Make sure your devices are protected with a strong password.
  • Have open, honest conversations with your children about the risks of online gambling.

Life Balance & Professional Support

Online gaming should only be a small part of a balanced lifestyle, not your main focus. rm10 encourages users to maintain a healthy balance between online entertainment and everyday activities such as family time, physical activity, hobbies, and work responsibilities.

If you or someone you know is struggling with problem gambling, do not hesitate to seek professional help. A range of support resources is available in Malaysia for affected individuals and families. Reaching out for help is a sign of courage, not weakness.

For enquiries about self-control tools or responsible gaming support, contact the rm10 team at [email protected] or visit our FAQ us. We are here to help you at any time.

FAQ Account Login
Bahasa Melayu