Rm10 Platform Privacy Policy

Updated: January 2026. This policy explains how rm10 collects, uses, and protects your personal information.

Information Collected

When you register or use rm10 services, we collect several categories of information to ensure a safe and smooth user experience. Collected information includes:

Account Information: Full name, phone number, email address, and login details provided during registration.
Device and browser information: Device type, operating system, IP address, browser type, and other technical data sent automatically when you access our platform.
Payment Information: Financial transaction details in Malaysian Ringgit (RM / MYR) including bank account number, account holder name, and deposit and withdrawal records. We do not store full card numbers directly.
Cookies and tracking data: Session information, user preferences, and platform usage patterns through cookies and similar tracking technologies.
Usage Data: Games played, session duration, betting records, and interactions with platform features.

Purpose of Information Use

Rm10 uses collected information for the following purposes, directly related to providing quality services to users:

Processing user account registration, login, and identity verification.
Processing deposits, withdrawals, and financial transactions securely.
Improving user experience on the platform based on usage patterns and feedback.
Sending important account notifications, related promotions, and service updates.
Detecting and preventing fraud, unauthorized access, and suspicious activity.
Complying with applicable legal, regulatory, and compliance obligations.

We will not use your information for unrelated purposes without your explicit consent first.

Cookies and Tracking Technologies

Rm10 uses cookies to enhance platform functionality and user experience. This includes session cookies (which expire when you close your browser), preference cookies (which save your chosen settings), and analytics cookies (which help us understand how users interact with the platform).

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect some rm10 platform functions, including automatic login and saving your game preferences.

Data Storage, Security and Information Sharing

All rm10 user data is stored on servers protected with industry-standard SSL encryption. Strict internal access controls ensure only authorized staff can access sensitive user data. We conduct regular security audits to keep our infrastructure up to date and shielded from the latest cyber threats.

Rm10 will not sell, rent, or disclose your personal information to third parties without your consent, except in the following circumstances:

When required by law or valid court order.
To trusted payment service providers for processing your financial transactions.
To contracted technical service providers supporting platform operations, subject to binding confidentiality agreements.

Any sharing of information with third parties is limited to the minimum necessary to achieve the stated purposes.

User Rights Regarding Personal Data

As an rm10 user, you have specific rights regarding your personal data which we fully respect:

Right of Access: You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification: If you find any inaccurate or outdated information, you may submit a correction request to our support team.
Right to Erasure: You may request account deletion and associated personal data, subject to legal requirements to retain certain records for specified periods.
Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any privacy rights, contact the rm10 support team via email at [email protected] or visit the Frequently Asked Questions contact us for further guidance.

Policy Amendments and Contact Information

Rm10 reserves the right to update this privacy policy at any time to reflect changes in our practices, services offered, or applicable legal requirements. Any material changes will be communicated to users via notifications on the platform or email. Users are encouraged to review this page regularly.

Continued use of rm10 services after any changes to this policy come into effect is considered acceptance of the updated privacy policy. The latest update date is shown at the top of this page for your reference.

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your data, please contact us directly at [email protected]. We are committed to responding to all inquiries within a reasonable timeframe.